HP SALES SUPPORT ASSOCIATE
Company: Ignyte AI
Location: Canton
Posted on: October 9, 2024
Job Description:
Job Summary The Broker Relations Representative supports our
broker partners and assists with the initiation and maintenance of
credentialing and acts as the primary point of contact for any
questions or concerns. Key Responsibilities/Duties - what you will
be doing
- Credentials new/ participating brokers by researching and
processing applications, tax forms, licenses and related documents.
Explains eligibility criteria to new/participating brokers.
Provides customer service via phone/e-mail/correspondence to
prospective or existing Brokers and related internal personnel
regarding qualification for participation, answering questions,
problem solving or researching a variety of financial
situations.
- Responsible for maintaining the Broker Relations Oracle
compensation database including credentialing brokers, adding new
accounts and broker links, organizing monthly commission payments
to Brokers, running associated reports, interacting with Accounts
Payable to ensure appropriate payment, receiving payment-related,
email correspondences/calls from Brokers. Processes monthly
non-standard commission calculations and reports.
- Supports Brokers and Sales staff by providing information
related to year-end bonus projections.
- Responsible for creating and maintaining broker data in Oracle
CRM systems, to assure Broker access (as appropriate) to online
tools such as HPOQ, HPOR, HPHConnect, Online Commission Statements
and Harvard Pilgrim Online Reporting. Trouble-shoots online system
issues with Brokers, and serves as liaison between Brokers and
IT.
- Works with the IT department to create database improvements,
including testing and reporting results.
- Collaborates with Marketing to provide assistance with external
Broker related events.
- Perform out-of-the-box thinking, collaborate with others, and
make a difference every day!
- Other duties and projects as assigned. Qualifications - what
you need to perform the job
- HS Diploma, Bachelors preferred.
- Experience in Broker/Consultant community preferred and 2 yrs
administrative support or similar customer service role as well as
experience with MS Office (Excel).
- Highly organized, works independently, handles multiple tasks
simultaneously, maintains confidentiality, excellent written, oral
and telephone skills. Commitment to Diversity, Equity & Inclusion
Point32Health is committed to making diversity, equity, and
inclusion part of everything we do-from product design to the
workforce driving that innovation. Our DEI strategy is deeply
connected to our core values and will evolve as the changing nature
of work shifts. Programming, events, and an inclusion
infrastructure play a role in how we spread cultural awareness,
train people leaders on engaging with their teams and provide
parameters on how to recruit and retain talented and dynamic
talent. We welcome all applicants and qualified individuals, who
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. Who We Are Point32Health is a leading health and wellbeing
organization, delivering an ever-better personalized health care
experience to everyone in our communities. At Point32Health, we are
building on the quality, nonprofit heritage of our founding
organizations, Tufts Health Plan and Harvard Pilgrim Health Care,
where we leverage our experience and expertise to help people find
their version of healthier living through a broad range of health
plans and tools that make navigating health and wellbeing
easier.
We enjoy the important work we do every day in service to our
members, partners, colleagues and communities. Scam alert:
Point32Health has recently become aware of job posting scams where
unauthorized individuals posing as Point32Health recruiters have
placed job advertisements and reached out to potential candidates.
These advertisements or individuals may ask the applicant to make a
payment. Point32Health would never ask an applicant to make a
payment related to a job application or job offer, or to pay for
workplace equipment. If you have any concerns about the legitimacy
of a job posting or recruiting contact, you may contact
TA_operations@point32health.org This job has been posted by Ignyte
AI on behalf of Point32Health. Ignyte AI is committed to the
fundamental principle of equal opportunity and equal treatment for
every prospective and current employee. It is the policy of Ignyte
AI not to discriminate based on race, color, national or ethnic
origin, ancestry, age, religion, creed, disability, sex and gender,
sexual orientation, gender identity and/or expression, military or
veteran status, or any other characteristic protected under
applicable federal, state or local law. Req ID: R8256
Keywords: Ignyte AI, Jackson , HP SALES SUPPORT ASSOCIATE, Sales , Canton, Mississippi
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