Senior Support Desk Associate

Company: VirtualVocations
Location: Jackson
Posted on: November 7, 2024

Job Description:

A company is looking for a Senior Support Desk Associate responsible for supporting internal sales systems and processes.

Key Responsibilities

Act as a subject matter expert for internal sales systems, handling escalations and inquiries
Drive rapid responses from internal teams and mentor new hires in specific areas of expertise
Proactively identify and create improvements to processes and support requests

Required Qualifications

3-5 years of industry experience
Previous sales or customer support experience
Knowledge of internal company systems, products, and processes
Experience as a subject matter expert in at least one area

Keywords: VirtualVocations, Jackson , Senior Support Desk Associate, Other , Jackson, Mississippi

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