Workforce Management Analyst
Company: VirtualVocations
Location: Jackson
Posted on: November 9, 2024
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Job Description:
A company is looking for a Workforce Management Scheduling
Analyst to manage scheduling processes in support of call center
operations.
Key Responsibilities
Prepare and analyze staff schedules to meet service level
requirements
Create and maintain shift profiles and scheduling rules within
workforce management software
Administer call center payroll processing in accordance with HR
deadlines
Required Qualifications and Education
Three to five years of experience in a call center environment with
workforce management technology
BA or BS degree highly preferred
Working knowledge of Verint Workforce Optimization, IEX, or Pipkins
preferred
Experience with AVAYA-based telephony systems and skills-based
routing preferred
Previous intraday management experience preferred
Keywords: VirtualVocations, Jackson , Workforce Management Analyst, Executive , Jackson, Mississippi
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