Assistant Store Manager
Company: Community Choice Financial Family of Brands
Location: Vicksburg
Posted on: October 7, 2024
Job Description:
Overview: As Assistant Store Manager, you will serve as a
trusted advisor to our customers looking for quick and reliable
financial solutions. Our Assistant Store Managers develop their
leadership skills in real-time by assisting the Store Manager with
account management, customer outreach, and risk management. You
will take part in overseeing, training, and coaching customer
service representatives in the store while being a champion for
compliance and ensuring Company standards are met. Your attention
to detail and ability to follow the playbook will help foster the
professional, respectful environment our customers and employees
value. - Responsibilities: Train, coach, and supervise Customer
Service Team Members to ensure adherence to quality standards,
safety procedures, and Company policies.Assess risk of financial
transactions, evaluate, and accurately process loan/pawn
applications, check cashing transactions and ancillary
products.Develop customer relationships and complete inbound and
outbound call campaigns daily to build new business, maintain store
profitability, and further brand loyalty and recognition. Maximize
customer success by offering ancillary products that fit their
needs.Maintain office security protocols and conduct proper opening
and closing procedures, including management of vault and cash
drawer.Oversee account management and recovery processes while
maintaining a focus on customer service to prevent loss and
charge-off accounts, including collection calls.Ensure a work
environment that upholds compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations. Conduct store audits, create reports, and compile
financial data to further ensure compliance of staff.Monitor and
maintain internal and external store appearance and cleanliness,
addressing basic facility needs and scheduling maintenance
services.Work efficiently in a rapidly changing and fast-paced
environment and handle multiple challenging tasks with ease to meet
individual and team performance standards.Maintain a full-time work
schedule with regular, in-person attendance, including weekends. A
full-time work schedule for this position includes, at a minimum,
40 hours per week.**Store hours, schedules, and/or the minimum
number of hours required for this position may be subject to change
by brand entity and at the sole discretion of the Company. Speak
with your recruiter for the most up-to-date hourly requirements.
Qualifications:
- High School Diploma or equivalent required
- Minimum one year experience in customer service, sales, or
retail
- At least 3 months of supervisory, key holder, or relevant
leadership experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which
frequently include: the ability to remain in a stationary position,
including standing up to 90% of the time, the ability to move and
transport up to 25 pounds, the ability to move about inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard.Preferred Qualifications and Skills
- Leadership in a sales or customer service-oriented
position
- Management experience in retail, convenience store, grocery,
financial, service, or related industries
- Experience in check cashing, document verification, money order
processing
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include**: -A
comprehensive new hire training program Access to a robust learning
management system, full of e-learning modules and training programs
to help boost your professional and personal
developmentPerformance-based career advancementMultiple coverage
choices for medical insurance, all include free telemedicine and
medical spending account (HSA/FSA) optionsTraditional 401(k) and
Roth 401(k) Retirement plan with a generous Company match
programCompany-Sponsored Life and AD&D InsuranceVoluntary
benefits, including dental, vision, short-term and long-term
disability plans, accident, critical illness, hospital confinement
insurance, and even pet insurancePaid Time Off (Accrue 12 days per
calendar year plus additional days for each year of service after
the first year of employment)Diverse Culture and Inclusive
EnvironmentA relaxed, business casual dress code that includes
jeans and sneakers!**Based on current benefit offering, which is
subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements. -About Us -Since 1987, it has been our mission to
provide rave-worthy customer experiences to everyone who comes
through our doors or visits the CheckSmart - website. As an
established financial services provider, we offer Loans, Money
Orders, Wire Transfers, Green Dot - Visa - Debit Cards, Gift Card
Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We're
steadfast in our commitment to help people across the country get
access to the short-term financial services they need when they
need it most. -The information contained herein is not intended to
be an all-inclusive list of the duties and responsibilities of the
job, nor is it intended to be an all-inclusive list of the skills
and abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. - Requirements, skills, and abilities included have
been determined to illustrate the minimal standards required to
successfully perform the position. -Important: The Community Choice
Financial - Family of Brands will never ask you for banking or
other payment information at any point during the interview or
hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains
@ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are
in-person only. -The Community Choice Financial - Family of Brands
is committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
backgrounds are encouraged to apply. CCFI Companies, LLC is an
equal-opportunity employer. -
Keywords: Community Choice Financial Family of Brands, Jackson , Assistant Store Manager, Executive , Vicksburg, Mississippi
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